Terms of service
Introduction
Welcome to TranquilNest, a sanctuary dedicated to providing comfortable and supportive sanatoriums for retirees. These terms outline the conditions under which our services are provided, ensuring clarity and mutual understanding. By accessing our platform, you agree to comply with these terms, which are designed to support a respectful and secure environment for all users.
User Responsibilities
All users are expected to use our services responsibly, respecting the community guidelines and refraining from any conduct that could harm others or compromise the integrity of our platform. This includes accurate representation of personal information, adherence to privacy policies, and responsible communication with staff and other users.
Service Usage
Our sanatoriums are intended to support health, relaxation, and social engagement for retirees. Users should follow the instructions and policies provided for each facility to ensure safety and comfort. We reserve the right to modify services or suspend access without notice if misuse or safety concerns arise.
Booking and Reservations
Reservations are subject to availability and must be confirmed through our official channels. Cancellation policies and refund procedures are detailed in our guidelines, and users are encouraged to review them thoroughly before booking. Changes to reservations should be made within the stipulated timeframes to avoid penalties.
Privacy and Data Security
Protecting personal information is a priority at TranquilNest. We collect and process data in accordance with applicable privacy laws. Users are responsible for maintaining the confidentiality of their account details and should report any suspicious activity immediately. Our platform employs security measures to prevent unauthorized access and data breaches.
Liability Limitations
While we strive to maintain high standards, TranquilNest is not liable for any damages resulting from the use or inability to use our services. This includes but is not limited to health issues, property damage, or personal injury occurring within our sanatoriums. Users participate at their own risk, and we recommend consulting healthcare professionals prior to engaging in activities.
Intellectual Property
All content, branding, and materials on our platform are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of our content is prohibited. Users must not infringe upon our rights or those of third parties when using our services.
Governing Law
These terms are governed by the laws of Japan. Any disputes arising from their interpretation or implementation shall be resolved through amicable negotiations or, if necessary, through the courts designated in Nara Prefecture. We encourage users to address concerns promptly to facilitate resolution.
Modifications to Terms
TranquilNest reserves the right to update or modify these terms at any time. Changes will be communicated via our platform and will become effective upon posting. Continued use of our services indicates acceptance of the revised terms, so users are advised to review them regularly.
Termination of Service
We may suspend or terminate access to our services if users violate these terms or engage in activities detrimental to our community. Termination does not affect accrued rights or obligations, and users may be required to settle any outstanding balances or obligations before account closure.
Dispute Resolution
Any disagreements related to these terms should be addressed through direct communication. If resolution cannot be achieved, disputes may be submitted to mediation or arbitration in accordance with Japanese law. Our goal is to ensure fair and equitable outcomes for all parties involved.
Additional Policies
Our platform is also governed by additional policies, including privacy, cookie, and refund policies. Users are encouraged to review these documents, which are integral parts of the overall terms of service. Compliance with all policies is required to maintain access to our services.
Contact and Feedback
While direct contact details are not provided here, users can typically reach out through official channels for inquiries or feedback. We appreciate constructive input to help us enhance our sanatorium services and ensure a positive experience for retirees seeking support and comfort in their later years.
Summary
In summary, these terms are designed to promote a safe, respectful, and supportive environment for all users of TranquilNest. Adherence to these conditions supports our mission to provide quality sanatoriums for retirees, fostering well-being and community engagement in a secure setting.
Terms of return
Return Eligibility and Conditions
At TranquilNest, we prioritize your peace of mind. Returns are accepted within 30 days of receipt, provided the sanatoriums for retirees are in their original, unused condition. Items that have been damaged, altered, or show signs of wear may not qualify for a return. To initiate a return, please ensure all packaging and documentation are intact, reflecting our commitment to quality and transparency.
Our focus is on providing comfortable and safe sanatorium environments for retirees. If any service or accommodation does not meet your expectations, you may request a return or refund, subject to verification. Please contact our support team for detailed instructions on the process and necessary documentation.
All return requests must be submitted via email, and proof of purchase should accompany your request. We reserve the right to refuse refunds if the returned items or services do not meet our return criteria.
It is essential to package items securely to prevent damage during transit. We recommend using original packaging whenever possible. Once we receive and inspect the returned items, refunds will be processed promptly via the method originally used for payment.
Refund Process and Timeline
Upon approval of your return request, refunds are typically processed within 7-10 business days. Refunds will be issued to the original payment method, whether credit card, bank transfer, or other means. Please note that depending on your bank or payment provider, it may take additional days for the refund to reflect in your account.
For services related to sanatorium bookings, cancellations made prior to the scheduled start date may be eligible for a full or partial refund, depending on the timing and reason for cancellation. Refunds for cancellations are subject to our cancellation policy, which aims to support flexible arrangements for our clients.
If you do not receive your refund within the specified period, please contact our customer support team for assistance. We are committed to ensuring clarity and fairness in our refund procedures, aligning with our goal to support your health and well-being.
All refund transactions are documented, and you will receive confirmation via email once your refund has been processed. For any discrepancies or concerns, our support team is available to provide detailed explanations and support.
Contact Information
Email: no-reply@tranquilnest360.com
Phone: +81 742-40-0066
Address: Japan, 631-0032 Tokio, Nara, Ayameikekita, 1-chōme-34-7, HANA, 1F